Parties
Merchant
The Finnish Aviation Museum
Karhumäentie 12, 01530 Vantaa
09 8700 870
info@ilmailumuseo.fi
Business ID: 1442039-9
Customer
The customer agrees to comply with these terms and conditions when purchasing products and services from the Finnish Aviation Museum’s webshop.
Ordering
General Terms
The prices shown in the webshop include VAT.
We sell products to individuals of legal age and to corporate customers.
We reserve the right to change prices at any time.
The customer is responsible for the accuracy of the information provided.
We reserve the right to change our delivery terms. Customers must review the current delivery terms before placing an order.
Delivery Terms
Formation of the Contract
A binding contract is formed when the order is confirmed (order confirmation/payment confirmation).
The order confirmation/payment confirmation is sent to the customer via email.
Cancellations and Returns
Products are subject to a 14-day right of return in accordance with the Consumer Protection Act.
The right of return is valid only if the product is in its original condition. Product packaging must also be in saleable condition.
The customer is responsible for any transport risks during return shipping.
Notify the Merchant of the return to receive a refund. Note: The delivery fee is non-refundable.
The right of return does not apply to gift cards, engraved or other personalized products, restaurant services, or other leisure services agreed for a specific time. Books and magazines are also excluded from return.
The customer is responsible for the standard return costs and associated transport risk.
Shipping and return costs will be charged for packages not collected and returned to us.
Defective or Damaged Product in Transit
A defective or damaged product must be reported to our customer service immediately, and no later than 24 hours after receipt. Contact us via email or phone (Mon–Fri 10:00–12:00 and 13:00–15:00) at 09 8700 870.
The Merchant will primarily replace the defective or damaged item with a new, similar product. If this is not possible, the full purchase amount will be refunded.
The defect or damage must be clearly specified and appropriately documented.
The defective or damaged product must be returned to the Merchant for inspection.
The Merchant will not issue a replacement or refund until the defect or damage has been verified.
Product Warranty
We comply with the warranty terms provided by the product’s manufacturer or importer.
Delivery
Delivery costs include postage and packaging. Delivery costs can be reviewed after selecting the payment and delivery method in the shopping cart.
Please note: Our delivery fees are primarily intended for consumer customers. Retailers or customers placing bulk orders should contact the Finnish Aviation Museum’s customer service to arrange an order:
Tel: 09 8700 870
Email: asiakaspalvelu@suomenilmailumuseo.fi
Payment Terms
The Merchant uses reliable and secure payment processors.
The Merchant does not store bank account or credit card details at any time.
The customer agrees to comply with the terms and conditions of the selected payment method.
If the payment transaction is not successfully completed at the time of ordering, the Merchant will not process the order.
Other
We reserve the right to amend our delivery terms. The customer must familiarize themselves with the valid delivery terms before placing an order.
Payment Service Provider
Paytrail Oyj serves as the payment intermediary and service provider in collaboration with Finnish banks and credit institutions and is an authorized payment institution. Paytrail Oyj will appear as the recipient on your bank or credit card statement and will forward the payment to the Merchant.
For any complaints, please contact the website where the payment was made.
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID: 2122839-7
Paytrail